Back to Top

Cloud Support

Technical Support

 

For whom? Ideal for self service customers who want to manage their own cloud servers.
Variants 7x24 or 5x12
Delivery Through our ticketing system on this website (customer will need to be logged in)
Hotline Available for emergencies
Summary Answer technical questions and recommend solutions.

 

Managed Infrastructure

 

For whom? This is for customers who want to focus on their applications, but want to have their basic server infrastructure managed professionally.
Variants 7x24 or 5x12 with SLA
Delivery Through our ticketing system on this website (customer will need to be logged in)
Hotline Available for emergencies
Summary

Manage operating systems (Linux or Windows), databases, LAMP, VDI, CMS etc.

Take care of backups, restore on demand, monitoring.

 

Managed Applications

 

For whom? This is for customers who want their industry standard applications to be managed in addition to having their server infrastructure managed professionally.
Variants 7x24 or 5x12 with SLA
Delivery Through our ticketing system on this website (customer will need to be logged in)
Hotline Available for emergencies
Summary

Manage industry standard applications.

Examples include virtual desktop infrastructure (VDI), content management systems (CMS) like Drupal, Wordpress or Typo3, CRMs like Microsoft Dynamics, SugarCRM etc.

Take care of application backups, restore on demand, monitoring.

 

Support tools: