Back to Top

Frequently Asked Questions - General

You ask for a certain amount of resources (CPUs, RAM, Disk Space). Safe Swiss Cloud provisions these resources and creates your cloud for you.

As a client you get access to the web control panel for your cloud. Through this interface you can create virtual machines, templates, network configurations and lots more.

We use the Interxion data center in Glattbrugg, near Zürich. This facility meets the requirements of the Swiss financial regulator FINMA - see the following KPMG document for the details: FINMA-RS 08/7: Outsourcing - banks

Limited support is available on a best effort basis between 08:00 to 20:00 Central European Time (CET - Switzerland). 

If you are logged in to the website https://www.safeswisscloud.ch request support here: https://www.safeswisscloud.ch/en/node/add/support-ticket

If you forgot your password you can request support here without logging in:

Request support here 

Support contracts that guarantee certain service levels (SLAs) are available on request:

Please contact us if you need an SLA or a "Managed Service".

We use superior open source technologies to provide best of breed services for our clients.

This allows a client to move their computing and storage clouds to other providers with the same technology or move it in house if appropriate.

We are doing everything we can to ensure  that there is no lock in and the data and systems are portable.

Conversions from AWS to our Compute Cloud offering are also supported through our AWS compatible APIs. You can run your AWS scripts to get your systems running on Safe Swiss Cloud.

You can reset your Safe Swiss Cloud Control panel password by going to My Account (if you are logged in) on the Safe Swiss Cloud website (https://www.safeswisscloud.ch). If you are not logged in, please login by going to https://www.safeswisscloud.ch/user or click the Login link at the top right hand corner of the Safe Swiss Cloud website.

Once logged in, you will be able to reset the password of your VDC from the "My Account" area.

If you forgot your password to the Safe Swiss Cloud website, please click on https://www.safeswisscloud.ch/en/user/password to request a password reset.

If you need additional help, you can always raise a ticket by going to the support tab of the "My Account" area on the Safe Swiss Cloud website.

Contact Safe Swiss Cloud support at Tel: +41 43 541 5704 if you still need help.

WARNING: We will never send you emails asking for your password. In fact we should never know your password. Do not ever give your password to anybody you do not trust and never share your password by Email.

How to cancel a Safe Swiss Cloud VDC account?

In order to cancel the Safe Swiss Cloud VDC account, the customer needs to go to his User page (Manage account>>Account) at the Safe Swiss Cloud Portal.

  1. At the bottom of the page the user has to go to Account cancellation section and press the "Cancel account" button (not available for Accounting and Technical staff sub-users).
  2. If  a customer selects "Cancel account", the confirmation request to cancel his account will be sent to the customer's e-mail address.
  3. Then the customer may cancel his Safe Swiss Cloud VDC account by clicking the link sent with e-mail (or by copying and pasting this link into his browser).
  4. If  the customer opens this cancelation link successfully, his Safe Swiss Cloud VDC account becomes inactive.
  5. In the following 15 days the customer can still login to his Safe Swiss Cloud Portal account and enable his Safe Swiss Cloud VDC again.

How to enable a Safe Swiss Cloud VDC account, if it was cancelled by its owner?

If the Safe Swiss Cloud Portal account of a customer has not been blocked permanently by the Safe Swiss Cloud administration, a customer may enable his Safe Swiss Cloud VDC account by clicking on "Enable account" button at his User page (Manage account>>Account).

If the Safe Swiss Cloud VDC account  was enabled successfully, the customer is again able to login to his Safe Swiss Cloud VDC account.

Note!  If a customer has running Virtual Machines (VMs), these VMs are stopped after cancelation. A customer might start the VMs again after re-activation of his  Safe Swiss Cloud VDC account.

Our customer is able to involve his team members in the process of the Safe Swiss Cloud VDC account management. 
Our customer, as VDC holder  is a Parent user. Via the Safe Swiss Cloud Portal a Parent user is able to create one or more Sub-users. Each Sub-user will obtain access to his Safe Swiss Cloud Portal sub-account.

We provide two different levels of access for:

  • technical staff
  • accounting staff

 

The difference between Accounting staff Sub-users and Technical staff Sub-users are described in the following use case table





  Use case Technical staff Accounting staff
       
1 Sub-user has the possibility to see/create/edit all tickets related to the parent customer account (VDC holder) Yes Yes
2 Sub-user has accesses to the Usage table with Total resource cost per month. Yes Yes
3 Two-factor authentication (TFA) Yes Yes
       
4 Sub-user has full access to VDC account owned by VDC holder (parent customer) Yes No
5 Sub-user can add VPC and VR to VDC via Safe Swiss Cloud Portal tools Yes No
6 Sub-user can change his user password to VDC via Safe Swiss Cloud Portal Yes No
       
7 Sub-user has the possibility to change billing information. No Yes
8 Sub-user has the possibility to request a currency change (CHF/EURO). No Yes
9 Sub-user has the possibility to change/add a discount code (Gift code). No Yes
10 Sub-user has the possibility to change/add a new credit card. No Yes
11 Sub-user has access to the list of invoices. No Yes

Note! All use cases mentioned above are also available for the Parent user.

How to create a sub-user?

In order to create/edit a sub-user, the Parent user needs to:

  1. go to the  Manage account>>Sub-users tab of his customer account menu;
  2. press the "Add sub-user" button;
  3. define: Username, e-mail address, password, role, personal information;
  4. check " Notify user of new account", if the sub-user needs to be notified. If this check-box is selected, the new sub-user will receive a confirmation about his Safe Swiss Cloud sub-account with a one-time login link.
  5. specify the default language;
  6. press "Create new account" button.

If a Parent user already has one or multiple sub-users, he will see the table with the list of the current sub-users:

 

Two Factor Authentication functionality is optional and available for any user at the "Two-factor authentication settings" page :

A user may activate or deactivate the TFA.

When navigating to "Two-factor authentication settings" page (via menu or via link), the user sees:

In order to activate the TFA, the user needs to click on the "Set up SMS delivery" link.

After the password confirmation the user sees the page where he can enter his mobile phone number:

 
If the user enters his mobile phone and presses "Send SMS", he receives the verification code. This verification code needs to be entered in the next window:

In the next step the user gets to the list of recovery codes, which can be used in emergency cases (no mobile, ect.).

The user can save these codes somewhere or skip them.  

The idea of the recovery codes is that the user can enter these codes instead of an SMS code. The recovery codes can be used if the user does not have access to his mobile phone.

As soon as the TFA is activated, the client sees the page like:

 

The user can reset SMS delivery, view unused recovery codes, get new recovery codes,  disable TFA:
 If the user skips the recovery codes, he can get the recovery codes later.  

Virtual Data Center (VDC) A Virtual Data Center is a single customer account with Safe Swiss Cloud. It can contain one or more VPCs.
Software Defined Data Center (SDDC) Software Defined Data Center is just another name for a VDC, a virtual data center.
Virtual Private Cloud (VPC)

Virtual Private Cloud (VPC) is a private, isolated part of Safe Swiss Cloud. A VPC acts as a container for multiple isolated networks that can communicate with each other via its virtual router.