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Frequently Asked Questions - Pricing / Ordering / Billing

To start off with your Virtual Data Center please contact us and we gladly set up an account for you. There is a no risk trial period.

Once you have one or more Virtual Data Centers, you just fire up as many virtual machine instances as you need from the Virtual Data Center Control Panel.

At the end of each month you are actually charged for the cloud computing resources like CPUs, RAM, disk storage that you actually allocated when you created a virtual machine instance.

The pricelist for our current services can be found on our pricing page.

All services will be billed monthly. You can cancel anytime*.

(*Applies only for clients with no long-term contract)

Two payment methods are available for Safe Swiss Cloud customers:

  • bank transfer payment;
  • credit card payment.

Our customers might check their current payment method at the "Stored Cards" page of their Safe Swiss Cloud portal account (when logged in at https://www.safeswisscloud.ch). Note, that the "Stored Cards" page is not available for Technical sub-users.

A logged in users need to go to Usage and Billing>Credit cards sub-menu.

If the current payment method is Bank Transfer, at the bottom of the page the logged in user will see: "Your current payment method is Bank Transfer. Click here to send a request for changing your payment method to "Credit card"

If the current payment method is Credit Card, at the bottom of the page the logged in user will see: "Your current payment method is Credit card. Click here to send a request for changing your payment method to "Bank Transfer"

Users can request to change their payment method by clinking on the link mentioned above (Click here to send a request for changing your payment method to "Credit card" or Click here to send a request for changing your payment method to "Bank Transfer"). As soon as our administrator receives the payment method changing request, the payment method will be changed for the respective customer.

Users are able to add one or more credit cards by clicking on the "Add a card" button at the "Stored Cards" page (Usage and Billing>Credit cards sub-menu). Users are able to define the default credit card and delete credit cards. Furthermore they are able to edit the expiration date of the existing credit card and define any stored card as default card. Only the default credit card will be used to settel the monthly invoices (if credit card method is used by this user).

Note! We don't store any credit card information on our servers. All credit card information is sent via a secure connection to Saferpay where it is safely processed and stored for the monthly billing process. Saferpay is a service of the Six Group, which operates the Swiss Stock Exchange and other financial infrastructure services in Switzerland.